Contact and Complaints
We'd love to hear from you. Whether you have a question about PassPrep, would like to report an issue, share feedback, or ask about your subscription, we're here to help.
How to reach us
All enquiries go to a single support address:
This address handles:
- General enquiries — Questions about the platform, features or your account.
- Billing and subscriptions — Payment issues, renewals and cancellation help.
- Refund requests — First-payment refunds must be requested within three calendar days of payment — see the Terms of Service.
- Privacy requests — Data access, correction and deletion requests under the Privacy Notice.
- Content reports — Suspected errors in questions, explanations or guideline references.
- Complaints — Anything you feel we have not handled properly.
Feedback
We continuously improve PassPrep based on feedback from our users. Suggestions for new features, question improvements, and bug reports are always welcome.
Response time and complaints
We aim to provide an initial response within 2–3 business days. Some matters — such as refunds, which also depend on payment provider processing times — may take longer to resolve fully.
If you are unhappy with how an enquiry was handled, reply within the same email thread and ask for it to be reviewed as a complaint. Complaints are reviewed by the platform's owner.